Managing Legal Risk in E-Commerce and Digital Transactions

Online selling, digital payments and click to accept contracts have transformed African commerce, but they raise fresh questions about consumer rights, contract formation and liability. This course helps businesses manage the legal risks of e-commerce and digital transactions. Delegates review online contract formation, consumer protection online, chargeback disputes and the enforceability of digital terms.

What you will be able to do

Explain how binding contracts are formed in online and click to accept environments.
Apply consumer protection rules to online sales, returns and cooling off rights.
Manage payment, chargeback and refund disputes in digital channels.
Draft enforceable website terms, privacy notices and online sale conditions.
Allocate liability for platform, marketplace and third party seller arrangements.
Build a compliance checklist for launching or reviewing an online channel.

Course outline

01Contract Formation in Digital Environments
02Consumer Rights in Online Selling
03Website Terms and Online Sale Conditions
04Digital Payments, Chargebacks and Refunds
05Marketplace and Platform Liability
06Privacy and Data Obligations in E-Commerce
07Handling Online Disputes and Complaints
08E-Commerce Legal Risk Checklist

Who should attend

This course is designed for e-commerce managers, digital and marketing leads, legal and compliance officers and finance teams responsible for online sales channels and digital payment operations.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Kigali	2	US$1,100
24 to 25 Aug 2026	Nairobi	2	US$1,100
31 Aug to 1 Sep 2026	Durban	2	R10,000
7 to 8 Sep 2026	Johannesburg	2	R10,000
21 to 22 Sep 2026	Mauritius	2	US$1,100
28 to 29 Sep 2026	Dubai	2	US$1,100
5 to 6 Oct 2026	Lagos	2	US$1,100
12 to 13 Oct 2026	Harare	2	US$1,100
19 to 20 Oct 2026	Kampala	2	US$1,100
26 to 27 Oct 2026	Dar es Salaam	2	US$1,100
2 to 3 Nov 2026	Pretoria	2	R10,000
9 to 10 Nov 2026	Cape Town	2	R10,000
23 to 24 Nov 2026	Online	2	US$900
30 Nov to 1 Dec 2026	Mozambique	2	US$1,100
7 to 8 Dec 2026	Cairo	2	US$1,100
14 to 15 Dec 2026	Accra	2	US$1,100
21 to 22 Dec 2026	Lusaka	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Managing Legal Risk in E-Commerce and Digital Transactions privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house