Leading Multigenerational Teams in the Workplace

South African workplaces increasingly bring together Baby Boomers, Generation X, Millennials and Generation Z under one roof, each with different expectations of authority, feedback and technology. This course equips managers with practical techniques to bridge generational gaps, reduce friction, and build cohesive teams that draw on the strengths of every age group represented on the floor.

What you will be able to do

Identify the distinct values, motivations and communication preferences of each generation in the workforce.
Apply tailored coaching and feedback approaches suited to different age groups within one team.
Reduce intergenerational conflict by reframing misunderstandings as differences in working style rather than attitude.
Design flexible policies that accommodate varying preferences for technology, structure and work hours.
Build mentoring partnerships that pair experienced staff with younger employees for mutual skills transfer.
Develop a personal action plan for leading a genuinely inclusive, multigenerational team.

Course outline

01Understanding the Four Generations at Work
02Generational Values and Motivation Drivers
03Communication Styles Across Age Groups
04Coaching and Feedback for Mixed Teams
05Technology Adoption and Digital Comfort Gaps
06Managing Conflict Between Generations
07Reverse Mentoring and Knowledge Exchange
08Building an Inclusive Team Culture

Who should attend

This course is designed for line managers, team leaders, HR business partners and department heads who supervise employees spanning multiple generations.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Mozambique	2	US$1,100
24 to 25 Aug 2026	Cairo	2	US$1,100
31 Aug to 1 Sep 2026	Accra	2	US$1,100
7 to 8 Sep 2026	Lusaka	2	US$1,100
14 to 15 Sep 2026	Kigali	2	US$1,100
21 to 22 Sep 2026	Nairobi	2	US$1,100
28 to 29 Sep 2026	Durban	2	R10,000
5 to 6 Oct 2026	Johannesburg	2	R10,000
19 to 20 Oct 2026	Mauritius	2	US$1,100
26 to 27 Oct 2026	Dubai	2	US$1,100
2 to 3 Nov 2026	Lagos	2	US$1,100
9 to 10 Nov 2026	Harare	2	US$1,100
16 to 17 Nov 2026	Kampala	2	US$1,100
23 to 24 Nov 2026	Dar es Salaam	2	US$1,100
30 Nov to 1 Dec 2026	Pretoria	2	R10,000
7 to 8 Dec 2026	Cape Town	2	R10,000
21 to 22 Dec 2026	Online	2	US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Leading Multigenerational Teams in the Workplace privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house