Leading Knowledge Retention and Institutional Memory

When experienced staff retire or resign, African organisations too often lose decades of hard won know how that was never written down or shared. This course helps leaders identify critical knowledge, capture it before it walks out the door and embed it in the team. Participants learn practical ways to protect institutional memory and reduce the risk that rests on a handful of key people.

What you will be able to do

Identify the critical knowledge and skills that hold real business risk.
Assess where the organisation depends on single points of knowledge.
Apply practical techniques to capture tacit and undocumented expertise.
Set up knowledge sharing routines that fit the flow of daily work.
Plan knowledge handovers ahead of retirements and departures.
Build a culture where sharing knowledge is valued and rewarded.

Course outline

01The Hidden Cost of Lost Knowledge
02Identifying Critical Knowledge and Skills
03Finding Single Points of Dependency
04Techniques to Capture Tacit Expertise
05Embedding Knowledge Sharing in Daily Work
06Planning Handovers Before People Leave
07Building a Knowledge Sharing Culture
08Your Knowledge Retention Action Plan

Who should attend

This course is aimed at managers, technical leaders and human resources partners concerned about the loss of expertise as long serving or specialist staff leave.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Cairo	2	US$1,100
24 to 25 Aug 2026	Accra	2	US$1,100
31 Aug to 1 Sep 2026	Lusaka	2	US$1,100
7 to 8 Sep 2026	Kigali	2	US$1,100
14 to 15 Sep 2026	Nairobi	2	US$1,100
21 to 22 Sep 2026	Durban	2	R10,000
28 to 29 Sep 2026	Johannesburg	2	R10,000
12 to 13 Oct 2026	Mauritius	2	US$1,100
19 to 20 Oct 2026	Dubai	2	US$1,100
26 to 27 Oct 2026	Lagos	2	US$1,100
2 to 3 Nov 2026	Harare	2	US$1,100
9 to 10 Nov 2026	Kampala	2	US$1,100
16 to 17 Nov 2026	Dar es Salaam	2	US$1,100
23 to 24 Nov 2026	Pretoria	2	R10,000
30 Nov to 1 Dec 2026	Cape Town	2	R10,000
14 to 15 Dec 2026	Online	2	US$900
21 to 22 Dec 2026	Mozambique	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Leading Knowledge Retention and Institutional Memory privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house