Last Mile Delivery and Route Optimisation

Focuses on planning and managing the final delivery leg where most customer complaints and cost overruns occur. Covers route sequencing, delivery window management, proof of delivery technology and handling failed deliveries in congested urban and informal settlement areas typical of South African cities. Balances cost efficiency with realistic delivery service expectations.

What you will be able to do

Plan delivery routes that reduce distance travelled and missed time windows.
Sequence stops to account for traffic congestion and delivery restrictions.
Manage failed and returned deliveries to reduce repeat trip costs.
Apply proof of delivery technology to reduce disputes with customers.
Adjust delivery planning for informal addressing and access constraints.
Measure last mile delivery performance using cost and service metrics.

Course outline

01Route Sequencing and Delivery Windows
02Urban Traffic and Access Constraints
03Informal Addressing and Navigation Challenges
04Proof of Delivery Technology
05Managing Failed and Returned Deliveries
06Delivery Cost per Drop Analysis
07Customer Communication and Delivery Updates
08Measuring Last Mile Performance

Who should attend

Aimed at delivery route planners, last mile logistics coordinators, courier fleet supervisors and e-commerce distribution managers.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Dar es Salaam	2	US$1,100
24 to 25 Aug 2026	Pretoria	2	R10,000
31 Aug to 1 Sep 2026	Cape Town	2	R10,000
14 to 15 Sep 2026	Online	2	US$900
21 to 22 Sep 2026	Mozambique	2	US$1,100
28 to 29 Sep 2026	Cairo	2	US$1,100
5 to 6 Oct 2026	Accra	2	US$1,100
12 to 13 Oct 2026	Lusaka	2	US$1,100
19 to 20 Oct 2026	Kigali	2	US$1,100
26 to 27 Oct 2026	Nairobi	2	US$1,100
2 to 3 Nov 2026	Durban	2	R10,000
9 to 10 Nov 2026	Johannesburg	2	R10,000
23 to 24 Nov 2026	Mauritius	2	US$1,100
30 Nov to 1 Dec 2026	Dubai	2	US$1,100
7 to 8 Dec 2026	Lagos	2	US$1,100
14 to 15 Dec 2026	Harare	2	US$1,100
21 to 22 Dec 2026	Kampala	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Last Mile Delivery and Route Optimisation privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house