Skip to content

Know Your Customer and Customer Due Diligence Practice

A hands on programme for onboarding and compliance staff who verify customer identity, assess risk and maintain records that satisfy African regulators. Covers simplified, standard and enhanced due diligence, beneficial ownership and ongoing monitoring using realistic account opening scenarios. Participants practise applying a risk based approach to individuals, companies and trusts.

What you will be able to do

  • Explain the purpose of customer due diligence within a financial crime framework.
  • Apply a risk based approach to classify customers by risk level.
  • Verify identity and beneficial ownership for individuals and legal entities.
  • Conduct enhanced due diligence on politically exposed and high risk clients.
  • Maintain records and perform ongoing monitoring throughout the relationship.
  • Recognise red flags that require escalation to the compliance function.

Course outline

  1. 01The Customer Due Diligence Landscape
  2. 02Risk Rating and Customer Categorisation
  3. 03Identity and Address Verification
  4. 04Beneficial Ownership and Legal Structures
  5. 05Enhanced Due Diligence and Politically Exposed Persons
  6. 06Ongoing Monitoring and Record Keeping
  7. 07Red Flags and Escalation Practice

Who should attend

Onboarding officers, relationship managers, branch staff and compliance practitioners in banks, insurers and other accountable institutions.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Harare3US$1,500
24 to 26 Aug 2026Kampala3US$1,500
31 Aug to 2 Sep 2026Dar es Salaam3US$1,500
7 to 9 Sep 2026Pretoria3R13,000
14 to 16 Sep 2026Cape Town3R13,000
28 to 30 Sep 2026Online3US$900
5 to 7 Oct 2026Mozambique3US$1,500
12 to 14 Oct 2026Cairo3US$1,500
19 to 21 Oct 2026Accra3US$1,500
26 to 28 Oct 2026Lusaka3US$1,500
2 to 4 Nov 2026Kigali3US$1,500
9 to 11 Nov 2026Nairobi3US$1,500
16 to 18 Nov 2026Durban3R13,000
23 to 25 Nov 2026Johannesburg3R13,000
7 to 9 Dec 2026Mauritius3US$1,500
14 to 16 Dec 2026Dubai3US$1,500
21 to 23 Dec 2026Lagos3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Governance, Risk and Compliance

Governance, Risk and Compliance

Corporate Governance and Board Effectiveness

Good governance is judged by outcomes, not by the length of the board pack. Director duties under the Companies Act 71 of 2008 and the...

Next session
31 Aug to 2 Sep 2026
Venue
Lusaka
3 day programme
FromUS$900
Governance, Risk and Compliance

Enterprise Risk Management in Practice

Enterprise risk management goes wrong when it stays a policy document. Delegates define risk appetite, build registers that management...

Next session
31 Aug to 4 Sep 2026
Venue
Mozambique
5 day programme
FromUS$900
Governance, Risk and Compliance

Compliance, Ethics and Anti-Corruption

Compliance programmes fail when they exist only on paper. Building a compliance universe, embedding an ethical culture, running a credible...

Next session
31 Aug to 2 Sep 2026
Venue
Cape Town
3 day programme
FromUS$900
See all Governance, Risk and Compliance courses