Identity Theft and Account Takeover Fraud Prevention

Help operations, banking and customer service teams defend against identity theft, SIM swap and account takeover schemes that are widespread across African markets. The course explains how fraudsters harvest personal data, bypass verification and hijack accounts, and how to close those gaps. Delegates review real attack patterns and build a layered verification and response playbook for their own customer channels.

What you will be able to do

Explain how identity theft, SIM swap and account takeover schemes operate.
Identify weak points in onboarding and verification that fraudsters exploit.
Apply layered authentication and step up verification controls.
Detect early warning signs of a compromised customer account.
Respond to takeover incidents to limit loss and protect the customer.
Build a fraud prevention playbook for frontline and digital channels.

Course outline

01How Identity Theft and Account Takeover Work
02Data Harvesting and Social Engineering Tactics
03SIM Swap and Mobile Channel Vulnerabilities
04Layered Authentication and Verification Controls
05Detecting Compromised Accounts Early
06Incident Response and Customer Recovery
07Building a Channel Fraud Prevention Playbook

Who should attend

This course suits fraud analysts, customer service leaders, banking operations staff and risk officers responsible for protecting customer accounts and identities.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Pretoria	2	R10,000
24 to 25 Aug 2026	Cape Town	2	R10,000
7 to 8 Sep 2026	Online	2	US$900
14 to 15 Sep 2026	Mozambique	2	US$1,100
21 to 22 Sep 2026	Cairo	2	US$1,100
28 to 29 Sep 2026	Accra	2	US$1,100
5 to 6 Oct 2026	Lusaka	2	US$1,100
12 to 13 Oct 2026	Kigali	2	US$1,100
19 to 20 Oct 2026	Nairobi	2	US$1,100
26 to 27 Oct 2026	Durban	2	R10,000
2 to 3 Nov 2026	Johannesburg	2	R10,000
16 to 17 Nov 2026	Mauritius	2	US$1,100
23 to 24 Nov 2026	Dubai	2	US$1,100
30 Nov to 1 Dec 2026	Lagos	2	US$1,100
7 to 8 Dec 2026	Harare	2	US$1,100
14 to 15 Dec 2026	Kampala	2	US$1,100
21 to 22 Dec 2026	Dar es Salaam	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Identity Theft and Account Takeover Fraud Prevention privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house