HR Shared Services and Employee Self Service Centre Design

As African organisations scale across sites and borders, many are consolidating HR administration into shared service centres. This programme shows HR leaders how to design a shared services model that improves service while cutting cost and duplication. Delegates learn to define service tiers, set service levels, deploy employee self service and measure the value the function delivers.

What you will be able to do

Build the case for an HR shared services model.
Define service tiers and the HR delivery model.
Design employee and manager self service journeys.
Set service level agreements and query handling standards.
Structure roles, workflow and case management.
Measure shared service performance and cost to serve.

Course outline

01The shared services operating model
02Service tiers and delivery design
03Employee and manager self service
04Case management and query workflow
05Service level agreements and standards
06Roles, structure and capability
07HR technology enablement
08Performance metrics and cost to serve

Who should attend

HR leaders, HR operations managers, HR technology owners and transformation teams designing or improving HR service delivery.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Cape Town	2	R10,000
31 Aug to 1 Sep 2026	Online	2	US$900
7 to 8 Sep 2026	Mozambique	2	US$1,100
14 to 15 Sep 2026	Cairo	2	US$1,100
21 to 22 Sep 2026	Accra	2	US$1,100
28 to 29 Sep 2026	Lusaka	2	US$1,100
5 to 6 Oct 2026	Kigali	2	US$1,100
12 to 13 Oct 2026	Nairobi	2	US$1,100
19 to 20 Oct 2026	Durban	2	R10,000
26 to 27 Oct 2026	Johannesburg	2	R10,000
9 to 10 Nov 2026	Mauritius	2	US$1,100
16 to 17 Nov 2026	Dubai	2	US$1,100
23 to 24 Nov 2026	Lagos	2	US$1,100
30 Nov to 1 Dec 2026	Harare	2	US$1,100
7 to 8 Dec 2026	Kampala	2	US$1,100
14 to 15 Dec 2026	Dar es Salaam	2	US$1,100
21 to 22 Dec 2026	Pretoria	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run HR Shared Services and Employee Self Service Centre Design privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house