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HR for Retail, Hospitality and Frontline Service Environments

High staff turnover, seasonal peaks and a young, dispersed frontline make people management in retail and hospitality uniquely demanding across Africa. This programme tailors HR practice to stores, restaurants, hotels and service outlets. Delegates learn to recruit at volume, reduce turnover, schedule fairly and keep service standards high through strong frontline people practices.

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Register for this course

What you will be able to do

  • Adapt HR practice to a high turnover frontline environment.
  • Recruit and onboard frontline staff at volume and speed.
  • Reduce turnover and improve frontline retention.
  • Schedule and manage seasonal and peak staffing.
  • Support store and outlet managers as people leaders.
  • Link people practices to customer service standards.

Course outline

  1. 01Frontline people management challenges
  2. 02Volume recruitment and onboarding
  3. 03Retention and turnover reduction
  4. 04Seasonal and peak scheduling
  5. 05Developing store and outlet managers
  6. 06Frontline discipline and engagement
  7. 07People and customer service standards
  8. 08Workforce planning for service peaks

Who should attend

HR practitioners, area and store HR managers, and operations leaders in retail, hospitality and consumer facing service businesses.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
8 to 9 Oct 2026Johannesburg2R10,000Closed
12 to 13 Oct 2026Cape Town2R10,000Closed
13 to 14 Oct 2026Durban2R10,000Register
14 to 15 Oct 2026Pretoria2R10,000Register
15 to 16 Oct 2026Windhoek2US$1,100Register
19 to 20 Oct 2026Gaborone2US$1,100Register
20 to 21 Oct 2026Maseru2US$1,100Register
21 to 22 Oct 2026Mbabane2US$1,100Register
22 to 23 Oct 2026Lusaka2US$1,100Register
26 to 27 Oct 2026Harare2US$1,100Register
27 to 28 Oct 2026Lilongwe2US$1,100Register
28 to 29 Oct 2026Blantyre2US$1,100Register
29 to 30 Oct 2026Mozambique2US$1,100Register
2 to 3 Nov 2026Nairobi2US$1,100Register
3 to 4 Nov 2026Dar es Salaam2US$1,100Register
4 to 5 Nov 2026Kigali2US$1,100Register
5 to 6 Nov 2026Kampala2US$1,100Register
9 to 10 Nov 2026Accra2US$1,100Register
10 to 11 Nov 2026Lagos2US$1,100Register
11 to 12 Nov 2026Cairo2US$1,100Register
12 to 13 Nov 2026Mauritius2US$1,100Register
16 to 17 Nov 2026Dubai2US$1,100Register
17 to 18 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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