HR for Retail, Hospitality and Frontline Service Environments

High staff turnover, seasonal peaks and a young, dispersed frontline make people management in retail and hospitality uniquely demanding across Africa. This programme tailors HR practice to stores, restaurants, hotels and service outlets. Delegates learn to recruit at volume, reduce turnover, schedule fairly and keep service standards high through strong frontline people practices.

What you will be able to do

Adapt HR practice to a high turnover frontline environment.
Recruit and onboard frontline staff at volume and speed.
Reduce turnover and improve frontline retention.
Schedule and manage seasonal and peak staffing.
Support store and outlet managers as people leaders.
Link people practices to customer service standards.

Course outline

01Frontline people management challenges
02Volume recruitment and onboarding
03Retention and turnover reduction
04Seasonal and peak scheduling
05Developing store and outlet managers
06Frontline discipline and engagement
07People and customer service standards
08Workforce planning for service peaks

Who should attend

HR practitioners, area and store HR managers, and operations leaders in retail, hospitality and consumer facing service businesses.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Dar es Salaam	2	US$1,100
24 to 25 Aug 2026	Pretoria	2	R10,000
31 Aug to 1 Sep 2026	Cape Town	2	R10,000
14 to 15 Sep 2026	Online	2	US$900
21 to 22 Sep 2026	Mozambique	2	US$1,100
28 to 29 Sep 2026	Cairo	2	US$1,100
5 to 6 Oct 2026	Accra	2	US$1,100
12 to 13 Oct 2026	Lusaka	2	US$1,100
19 to 20 Oct 2026	Kigali	2	US$1,100
26 to 27 Oct 2026	Nairobi	2	US$1,100
2 to 3 Nov 2026	Durban	2	R10,000
9 to 10 Nov 2026	Johannesburg	2	R10,000
23 to 24 Nov 2026	Mauritius	2	US$1,100
30 Nov to 1 Dec 2026	Dubai	2	US$1,100
7 to 8 Dec 2026	Lagos	2	US$1,100
14 to 15 Dec 2026	Harare	2	US$1,100
21 to 22 Dec 2026	Kampala	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run HR for Retail, Hospitality and Frontline Service Environments privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house