Grievance Handling and Workplace Investigations

A poorly handled grievance or investigation can turn a manageable issue into litigation, low morale and reputational harm. Delegates learn to run fair, thorough and well documented grievance processes and workplace investigations into misconduct, harassment and dishonesty. The programme reflects South African procedural fairness requirements and the practical pressures of gathering evidence at work.

What you will be able to do

Distinguish grievances, disputes and misconduct investigations and their processes.
Run a structured grievance procedure that meets procedural fairness standards.
Plan and scope a workplace investigation with clear terms of reference.
Gather, weigh and document evidence and interview witnesses fairly.
Handle sensitive matters such as harassment and whistleblowing with discretion.
Write an investigation report with defensible findings and recommendations.

Course outline

01Grievances, disputes and misconduct defined
02The grievance procedure step by step
03Scoping and planning an investigation
04Evidence gathering and witness interviews
05Handling harassment and sensitive matters
06Assessing findings on a balance of probabilities
07Writing the investigation report
08Confidentiality and record keeping

Who should attend

HR practitioners, employee relations officers, managers and internal investigators who handle grievances or conduct workplace investigations.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 19 Aug 2026	Mauritius	3	US$1,500
24 to 26 Aug 2026	Dubai	3	US$1,500
31 Aug to 2 Sep 2026	Lagos	3	US$1,500
7 to 9 Sep 2026	Harare	3	US$1,500
14 to 16 Sep 2026	Kampala	3	US$1,500
21 to 23 Sep 2026	Dar es Salaam	3	US$1,500
28 to 30 Sep 2026	Pretoria	3	R13,000
5 to 7 Oct 2026	Cape Town	3	R13,000
19 to 21 Oct 2026	Online	3	US$900
26 to 28 Oct 2026	Mozambique	3	US$1,500
2 to 4 Nov 2026	Cairo	3	US$1,500
9 to 11 Nov 2026	Accra	3	US$1,500
16 to 18 Nov 2026	Lusaka	3	US$1,500
23 to 25 Nov 2026	Kigali	3	US$1,500
30 Nov to 2 Dec 2026	Nairobi	3	US$1,500
7 to 9 Dec 2026	Durban	3	R13,000
14 to 16 Dec 2026	Johannesburg	3	R13,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Grievance Handling and Workplace Investigations privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house