Giving and Receiving Feedback for Managers

Feedback is one of the most powerful tools a manager has, yet many avoid it or deliver it so clumsily that it damages relationships. This course gives managers a practical method for giving feedback that improves performance without provoking defensiveness. It also builds the often overlooked skill of receiving feedback openly, which sets the tone for a healthy team culture.

What you will be able to do

Explain why timely feedback is central to team performance and development.
Deliver corrective feedback that is specific, respectful and actionable.
Give recognition and positive feedback that genuinely motivates.
Manage emotional reactions during difficult feedback conversations.
Receive feedback about yourself with openness and without defensiveness.
Build a team norm where feedback flows regularly in both directions.

Course outline

01Why Feedback Drives Performance
02The Feedback Conversation Structure
03Delivering Corrective Feedback Well
04Recognition That Actually Motivates
05Managing Emotion in the Moment
06Receiving Feedback Gracefully
07Feedback Across Cultural and Age Differences
08Building a Feedback Rich Team

Who should attend

This course is intended for managers, team leaders and supervisors who want to make feedback a routine and constructive part of how their teams work.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Lusaka	2	US$1,100
24 to 25 Aug 2026	Kigali	2	US$1,100
31 Aug to 1 Sep 2026	Nairobi	2	US$1,100
7 to 8 Sep 2026	Durban	2	R10,000
14 to 15 Sep 2026	Johannesburg	2	R10,000
28 to 29 Sep 2026	Mauritius	2	US$1,100
5 to 6 Oct 2026	Dubai	2	US$1,100
12 to 13 Oct 2026	Lagos	2	US$1,100
19 to 20 Oct 2026	Harare	2	US$1,100
26 to 27 Oct 2026	Kampala	2	US$1,100
2 to 3 Nov 2026	Dar es Salaam	2	US$1,100
9 to 10 Nov 2026	Pretoria	2	R10,000
16 to 17 Nov 2026	Cape Town	2	R10,000
30 Nov to 1 Dec 2026	Online	2	US$900
7 to 8 Dec 2026	Mozambique	2	US$1,100
14 to 15 Dec 2026	Cairo	2	US$1,100
21 to 22 Dec 2026	Accra	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Giving and Receiving Feedback for Managers privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house