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First Line Risk Ownership for Operational Managers

Empowers line managers to own the risks and controls in their own areas rather than leaving risk to a central team. Covers identifying day to day risks, running controls, handling incidents and reporting upward in plain language, using African operational examples. Participants build a simple risk and control routine for their department.

What you will be able to do

  • Explain why operational managers are the first line of defence.
  • Identify the key risks and controls within a work area.
  • Embed control checks into everyday operational routines.
  • Respond to incidents, losses and near misses appropriately.
  • Report risk issues clearly to risk and compliance teams.
  • Build a practical risk and control routine for the department.

Course outline

  1. 01Risk Ownership in the First Line
  2. 02Identifying Risks in Your Work Area
  3. 03Running and Evidencing Controls
  4. 04Handling Incidents and Near Misses
  5. 05Reporting Risk Upward Effectively
  6. 06Working with Risk and Compliance
  7. 07Building a Departmental Risk Routine

Who should attend

Line managers, supervisors, branch and operations managers who own processes and controls in their departments.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Nairobi2US$1,100
24 to 25 Aug 2026Durban2R10,000
31 Aug to 1 Sep 2026Johannesburg2R10,000
14 to 15 Sep 2026Mauritius2US$1,100
21 to 22 Sep 2026Dubai2US$1,100
28 to 29 Sep 2026Lagos2US$1,100
5 to 6 Oct 2026Harare2US$1,100
12 to 13 Oct 2026Kampala2US$1,100
19 to 20 Oct 2026Dar es Salaam2US$1,100
26 to 27 Oct 2026Pretoria2R10,000
2 to 3 Nov 2026Cape Town2R10,000
16 to 17 Nov 2026Online2US$900
23 to 24 Nov 2026Mozambique2US$1,100
30 Nov to 1 Dec 2026Cairo2US$1,100
7 to 8 Dec 2026Accra2US$1,100
14 to 15 Dec 2026Lusaka2US$1,100
21 to 22 Dec 2026Kigali2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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