Employees judge HR by how smoothly its services work, from getting a contract signed to resolving a payslip query. This programme teaches HR teams to map the employee lifecycle, redesign clunky processes and set service standards that hold. Delegates apply service design methods to real HR processes and build measurable service improvements for African organisations.
People operations specialists, HR shared services teams, HR business partners and HR managers focused on improving HR service delivery.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Harare | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Kampala | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Dar es Salaam | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Pretoria | 3 | R13,000 | |
| 14 to 16 Sep 2026 | Cape Town | 3 | R13,000 | |
| 28 to 30 Sep 2026 | Online | 3 | US$900 | |
| 5 to 7 Oct 2026 | Mozambique | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Cairo | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Accra | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Lusaka | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Kigali | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Nairobi | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Durban | 3 | R13,000 | |
| 23 to 25 Nov 2026 | Johannesburg | 3 | R13,000 | |
| 7 to 9 Dec 2026 | Mauritius | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Dubai | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Lagos | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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