Employee Experience Design and Moments That Matter

Employee experience is the sum of every interaction a person has with the organisation, from the first interview to the final farewell. This course teaches HR practitioners to apply design thinking to the employee journey, identify the moments that shape loyalty and fix the friction that quietly drives good people away. Practical mapping exercises use African workplace scenarios throughout.

What you will be able to do

Define employee experience and distinguish it from engagement.
Map the full employee journey and locate friction points.
Identify the moments that matter most for your workforce.
Apply design thinking methods to redesign a key HR touchpoint.
Gather employee feedback through listening posts and personas.
Build an experience improvement roadmap with clear owners.

Course outline

01What employee experience really means
02Design thinking for people teams
03Mapping the employee journey
04Identifying the moments that matter
05Building personas and listening posts
06Redesigning a priority touchpoint
07Experience metrics and feedback loops
08Building the improvement roadmap

Who should attend

HR business partners, people operations specialists, internal communications practitioners and HR managers who want to improve how employees experience the organisation.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Durban	2	R10,000
24 to 25 Aug 2026	Johannesburg	2	R10,000
7 to 8 Sep 2026	Mauritius	2	US$1,100
14 to 15 Sep 2026	Dubai	2	US$1,100
21 to 22 Sep 2026	Lagos	2	US$1,100
28 to 29 Sep 2026	Harare	2	US$1,100
5 to 6 Oct 2026	Kampala	2	US$1,100
12 to 13 Oct 2026	Dar es Salaam	2	US$1,100
19 to 20 Oct 2026	Pretoria	2	R10,000
26 to 27 Oct 2026	Cape Town	2	R10,000
9 to 10 Nov 2026	Online	2	US$900
16 to 17 Nov 2026	Mozambique	2	US$1,100
23 to 24 Nov 2026	Cairo	2	US$1,100
30 Nov to 1 Dec 2026	Accra	2	US$1,100
7 to 8 Dec 2026	Lusaka	2	US$1,100
14 to 15 Dec 2026	Kigali	2	US$1,100
21 to 22 Dec 2026	Nairobi	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Employee Experience Design and Moments That Matter privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house