Empathetic Leadership and Psychological Safety at Work

Teams do their best work when people feel safe to speak up, admit mistakes and offer ideas without fear. This course helps leaders build that psychological safety through genuine empathy and trust. Set against African workplace realities where hierarchy can silence honest input, it shows how to lead with compassion while still driving high standards and results.

What you will be able to do

Explain what psychological safety is and how it drives performance.
Practise empathy and active listening in everyday leadership.
Create conditions where people speak up, question and admit mistakes.
Respond to errors and bad news in ways that build rather than break trust.
Balance compassion with clear expectations and high standards.
Measure and strengthen psychological safety within your team.

Course outline

01The Case for Empathy and Psychological Safety
02Empathy and Active Listening in Practice
03Creating Space for People to Speak Up
04Responding to Mistakes and Bad News
05Balancing Compassion With High Standards
06Overcoming Hierarchy and Fear
07Measuring and Building Team Safety

Who should attend

This course suits managers, team leaders and senior professionals who want to build trusting, open teams where people feel safe to contribute honestly and take smart risks.

Dates, venues and fees

Dates	Venue	Days	Fee
24 to 25 Aug 2026	Online	2	US$900
31 Aug to 1 Sep 2026	Mozambique	2	US$1,100
7 to 8 Sep 2026	Cairo	2	US$1,100
14 to 15 Sep 2026	Accra	2	US$1,100
21 to 22 Sep 2026	Lusaka	2	US$1,100
28 to 29 Sep 2026	Kigali	2	US$1,100
5 to 6 Oct 2026	Nairobi	2	US$1,100
12 to 13 Oct 2026	Durban	2	R10,000
19 to 20 Oct 2026	Johannesburg	2	R10,000
2 to 3 Nov 2026	Mauritius	2	US$1,100
9 to 10 Nov 2026	Dubai	2	US$1,100
16 to 17 Nov 2026	Lagos	2	US$1,100
23 to 24 Nov 2026	Harare	2	US$1,100
30 Nov to 1 Dec 2026	Kampala	2	US$1,100
7 to 8 Dec 2026	Dar es Salaam	2	US$1,100
14 to 15 Dec 2026	Pretoria	2	R10,000
21 to 22 Dec 2026	Cape Town	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Empathetic Leadership and Psychological Safety at Work privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house