Emotional Intelligence and Resilience for HR Practitioners

HR practitioners absorb the emotional weight of retrenchments, grievances, disputes and personal crises, often with little support for themselves. This programme builds the emotional intelligence and resilience HR professionals need to stay effective and well. Delegates learn to manage difficult conversations, regulate their own responses and set healthy boundaries while remaining trusted advisors.

What you will be able to do

Assess personal emotional intelligence and triggers.
Apply emotional intelligence in sensitive HR conversations.
Regulate emotional responses under pressure.
Build resilience and prevent burnout in an HR role.
Set healthy boundaries while remaining supportive.
Maintain trust and composure in conflict situations.

Course outline

01Emotional intelligence in the HR role
02Self awareness and personal triggers
03Managing emotions in difficult conversations
04Empathy without absorbing everyone's stress
05Building personal resilience
06Preventing burnout in HR
07Setting healthy boundaries
08Staying composed in conflict

Who should attend

HR practitioners, employee relations officers, wellness practitioners and HR business partners who handle emotionally demanding work.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Lagos	2	US$1,100
24 to 25 Aug 2026	Harare	2	US$1,100
31 Aug to 1 Sep 2026	Kampala	2	US$1,100
7 to 8 Sep 2026	Dar es Salaam	2	US$1,100
14 to 15 Sep 2026	Pretoria	2	R10,000
21 to 22 Sep 2026	Cape Town	2	R10,000
5 to 6 Oct 2026	Online	2	US$900
12 to 13 Oct 2026	Mozambique	2	US$1,100
19 to 20 Oct 2026	Cairo	2	US$1,100
26 to 27 Oct 2026	Accra	2	US$1,100
2 to 3 Nov 2026	Lusaka	2	US$1,100
9 to 10 Nov 2026	Kigali	2	US$1,100
16 to 17 Nov 2026	Nairobi	2	US$1,100
23 to 24 Nov 2026	Durban	2	R10,000
30 Nov to 1 Dec 2026	Johannesburg	2	R10,000
14 to 15 Dec 2026	Mauritius	2	US$1,100
21 to 22 Dec 2026	Dubai	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Emotional Intelligence and Resilience for HR Practitioners privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house