Emergency Roadside Assistance and Breakdown Recovery Management

Prepares fleets to respond quickly and safely when vehicles break down or are stranded, often on remote or unsafe stretches of African road. The programme covers breakdown reporting, roadside safety, towing and recovery coordination, and supplier networks for parts and repairs. It focuses on cutting the downtime, danger and cost that follow an unmanaged breakdown far from base.

What you will be able to do

Set up a clear breakdown reporting and response procedure.
Apply roadside safety measures to protect drivers and stranded vehicles.
Coordinate towing, recovery and repair suppliers efficiently.
Build a network of roadside assistance and parts providers along routes.
Prioritise recovery to reduce downtime and cargo risk.
Record breakdown events to identify recurring failures.

Course outline

01Breakdown Reporting and First Response
02Roadside Safety and Driver Protection
03Towing and Recovery Coordination
04Building a Roadside Support Network
05Prioritising Recovery and Cargo Protection
06Managing Repair and Parts Suppliers
07Breakdown Records and Failure Trends

Who should attend

This course suits fleet controllers, breakdown coordinators, transport supervisors and control room staff who manage vehicle breakdowns and recovery.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Lusaka	2	US$1,100
24 to 25 Aug 2026	Kigali	2	US$1,100
31 Aug to 1 Sep 2026	Nairobi	2	US$1,100
7 to 8 Sep 2026	Durban	2	R10,000
14 to 15 Sep 2026	Johannesburg	2	R10,000
28 to 29 Sep 2026	Mauritius	2	US$1,100
5 to 6 Oct 2026	Dubai	2	US$1,100
12 to 13 Oct 2026	Lagos	2	US$1,100
19 to 20 Oct 2026	Harare	2	US$1,100
26 to 27 Oct 2026	Kampala	2	US$1,100
2 to 3 Nov 2026	Dar es Salaam	2	US$1,100
9 to 10 Nov 2026	Pretoria	2	R10,000
16 to 17 Nov 2026	Cape Town	2	R10,000
30 Nov to 1 Dec 2026	Online	2	US$900
7 to 8 Dec 2026	Mozambique	2	US$1,100
14 to 15 Dec 2026	Cairo	2	US$1,100
21 to 22 Dec 2026	Accra	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Emergency Roadside Assistance and Breakdown Recovery Management privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house