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Effective Written Communication for Supervisors and Team Leaders

Newly promoted supervisors and team leaders across African workplaces suddenly have to write instructions, shift reports, warnings and updates that keep operations running and people informed. Many were promoted for technical skill, not writing. This course gives frontline leaders the practical written communication skills to instruct clearly, report upward and keep their teams aligned.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Write clear work instructions and handover notes teams can follow.
  • Produce concise shift, incident and progress reports for management.
  • Communicate expectations and feedback to team members in writing.
  • Draft basic records for absenteeism, performance and conduct correctly.
  • Pass information up and down the line accurately and promptly.
  • Adjust tone to stay firm, fair and professional.

Course outline

  1. 01The Supervisor as a Communication Hub
  2. 02Writing Clear Instructions and Handovers
  3. 03Shift, Incident and Progress Reports
  4. 04Communicating Expectations and Feedback
  5. 05Basic Records for Attendance and Conduct
  6. 06Reporting Upward to Management
  7. 07Tone: Firm, Fair and Professional
  8. 08Frontline Writing Practice

Who should attend

This course suits supervisors, team leaders, foremen and shift leaders who write instructions, reports and workplace records, including those newly promoted into frontline leadership.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Mozambique2US$1,100Closed
29 to 30 Sep 2026Nairobi2US$1,100Closed
30 Sep to 1 Oct 2026Dar es Salaam2US$1,100Closed
1 to 2 Oct 2026Kigali2US$1,100Closed
5 to 6 Oct 2026Kampala2US$1,100Closed
6 to 7 Oct 2026Accra2US$1,100Closed
7 to 8 Oct 2026Lagos2US$1,100Closed
8 to 9 Oct 2026Cairo2US$1,100Closed
12 to 13 Oct 2026Mauritius2US$1,100Closed
13 to 14 Oct 2026Dubai2US$1,100Register
14 to 15 Oct 2026Online2US$900Register
25 to 26 Nov 2026Johannesburg2R10,000Register
26 to 27 Nov 2026Cape Town2R10,000Register
30 Nov to 1 Dec 2026Durban2R10,000Register
1 to 2 Dec 2026Pretoria2R10,000Register
2 to 3 Dec 2026Windhoek2US$1,100Register
3 to 4 Dec 2026Gaborone2US$1,100Register
7 to 8 Dec 2026Maseru2US$1,100Register
8 to 9 Dec 2026Mbabane2US$1,100Register
9 to 10 Dec 2026Lusaka2US$1,100Register
10 to 11 Dec 2026Harare2US$1,100Register
14 to 15 Dec 2026Lilongwe2US$1,100Register
17 to 18 Dec 2026Blantyre2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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