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Digital Banking, Mobile Money and Fintech Operations

Mobile money and fintech have reshaped how Africans save, pay and borrow, creating opportunities and operational risks for banks and businesses alike. This course explains the digital banking and mobile money ecosystem, from wallets and agents to settlement and partnership models. It focuses on how operations, reconciliation and controls work in practice.

What you will be able to do

  • Describe the mobile money and digital banking ecosystem in Africa.
  • Explain wallet, agent and merchant settlement flows.
  • Assess operational risks in digital and mobile financial services.
  • Reconcile mobile money and digital channel transactions accurately.
  • Evaluate bank and fintech partnership and integration models.
  • Apply controls that protect customers and reduce digital fraud.

Course outline

  1. 01Digital finance ecosystem
  2. 02Wallets, agents and merchants
  3. 03Settlement and float management
  4. 04Operational and fraud risks
  5. 05Reconciliation of digital channels
  6. 06Bank and fintech partnerships
  7. 07Customer protection and controls
  8. 08Trends shaping digital finance

Who should attend

Banking, treasury, finance and operations staff working with mobile money, digital channels and fintech partnerships across African markets.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Mauritius2US$1,100
24 to 25 Aug 2026Dubai2US$1,100
31 Aug to 1 Sep 2026Lagos2US$1,100
7 to 8 Sep 2026Harare2US$1,100
14 to 15 Sep 2026Kampala2US$1,100
21 to 22 Sep 2026Dar es Salaam2US$1,100
28 to 29 Sep 2026Pretoria2R10,000
5 to 6 Oct 2026Cape Town2R10,000
19 to 20 Oct 2026Online2US$900
26 to 27 Oct 2026Mozambique2US$1,100
2 to 3 Nov 2026Cairo2US$1,100
9 to 10 Nov 2026Accra2US$1,100
16 to 17 Nov 2026Lusaka2US$1,100
23 to 24 Nov 2026Kigali2US$1,100
30 Nov to 1 Dec 2026Nairobi2US$1,100
7 to 8 Dec 2026Durban2R10,000
14 to 15 Dec 2026Johannesburg2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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