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Crisis Leadership and Business Continuity Management

From load shedding and service delivery disruptions to cyber incidents and supply chain shocks, South African managers regularly face crises that demand fast, decisive leadership. This course covers practical crisis leadership skills, decision making under pressure, stakeholder communication during a crisis and the basics of business continuity planning so managers can keep their teams functioning when things go wrong.

What you will be able to do

  • Recognise the early warning signs of an emerging operational crisis.
  • Make timely decisions with incomplete information under significant pressure.
  • Communicate clearly and calmly with staff, customers and suppliers during a crisis.
  • Coordinate a team response using clear roles and a simple command structure.
  • Apply core business continuity planning principles to a specific department.
  • Review a crisis response afterward to capture lessons for future incidents.

Course outline

  1. 01Recognising an Emerging Crisis
  2. 02Decision Making Under Pressure
  3. 03Crisis Communication With Stakeholders
  4. 04Coordinating a Team Response
  5. 05Business Continuity Planning Basics
  6. 06Managing Load Shedding and Local Disruptions
  7. 07Leading Teams Through Uncertainty
  8. 08Post Crisis Review and Learning

Who should attend

This course is designed for managers, department heads and operations leaders responsible for keeping their teams functioning during disruptions.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Online3US$900
24 to 26 Aug 2026Mozambique3US$1,500
31 Aug to 2 Sep 2026Cairo3US$1,500
7 to 9 Sep 2026Accra3US$1,500
14 to 16 Sep 2026Lusaka3US$1,500
21 to 23 Sep 2026Kigali3US$1,500
28 to 30 Sep 2026Nairobi3US$1,500
5 to 7 Oct 2026Durban3R13,000
12 to 14 Oct 2026Johannesburg3R13,000
26 to 28 Oct 2026Mauritius3US$1,500
2 to 4 Nov 2026Dubai3US$1,500
9 to 11 Nov 2026Lagos3US$1,500
16 to 18 Nov 2026Harare3US$1,500
23 to 25 Nov 2026Kampala3US$1,500
30 Nov to 2 Dec 2026Dar es Salaam3US$1,500
7 to 9 Dec 2026Pretoria3R13,000
14 to 16 Dec 2026Cape Town3R13,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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