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Contract and Service Level Agreement Writing for Business Teams

Operations, procurement and vendor managers across African organisations depend on service level agreements to hold suppliers accountable, yet many are drafted in vague terms that cannot be enforced. Clear, measurable wording is what turns a promise into a commitment. This course helps business teams write contracts and service level agreements that set expectations precisely and protect the organisation.

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Register for this course

What you will be able to do

  • Define service scope, standards and responsibilities in measurable terms.
  • Write service level targets, metrics and remedies that can be enforced.
  • Set out reporting, review and escalation arrangements clearly.
  • Avoid vague wording that leads to disputes over interpretation.
  • Align agreements with organisational policy and delegated authority.
  • Review a draft agreement against a practical checklist before signing.

Course outline

  1. 01Purpose of Contracts and Service Level Agreements
  2. 02Defining Scope and Responsibilities
  3. 03Writing Measurable Service Levels and Metrics
  4. 04Remedies, Penalties and Incentives
  5. 05Reporting, Review and Escalation Clauses
  6. 06Avoiding Ambiguous and Unenforceable Terms
  7. 07Aligning with Policy and Authority
  8. 08Pre Signature Review Checklist

Who should attend

This course is aimed at operations, procurement, vendor and contract managers, and business staff who draft or manage service level agreements.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Cairo2US$1,100Closed
29 to 30 Sep 2026Mauritius2US$1,100Closed
30 Sep to 1 Oct 2026Dubai2US$1,100Closed
1 to 2 Oct 2026Online2US$900Closed
12 to 13 Nov 2026Johannesburg2R10,000Register
16 to 17 Nov 2026Cape Town2R10,000Register
17 to 18 Nov 2026Durban2R10,000Register
18 to 19 Nov 2026Pretoria2R10,000Register
19 to 20 Nov 2026Windhoek2US$1,100Register
23 to 24 Nov 2026Gaborone2US$1,100Register
24 to 25 Nov 2026Maseru2US$1,100Register
25 to 26 Nov 2026Mbabane2US$1,100Register
26 to 27 Nov 2026Lusaka2US$1,100Register
30 Nov to 1 Dec 2026Harare2US$1,100Register
1 to 2 Dec 2026Lilongwe2US$1,100Register
2 to 3 Dec 2026Blantyre2US$1,100Register
3 to 4 Dec 2026Mozambique2US$1,100Register
7 to 8 Dec 2026Nairobi2US$1,100Register
8 to 9 Dec 2026Dar es Salaam2US$1,100Register
9 to 10 Dec 2026Kigali2US$1,100Register
10 to 11 Dec 2026Kampala2US$1,100Register
14 to 15 Dec 2026Accra2US$1,100Register
17 to 18 Dec 2026Lagos2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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