Contract and Service Level Agreement Writing for Business Teams

Operations, procurement and vendor managers across African organisations depend on service level agreements to hold suppliers accountable, yet many are drafted in vague terms that cannot be enforced. Clear, measurable wording is what turns a promise into a commitment. This course helps business teams write contracts and service level agreements that set expectations precisely and protect the organisation.

What you will be able to do

Define service scope, standards and responsibilities in measurable terms.
Write service level targets, metrics and remedies that can be enforced.
Set out reporting, review and escalation arrangements clearly.
Avoid vague wording that leads to disputes over interpretation.
Align agreements with organisational policy and delegated authority.
Review a draft agreement against a practical checklist before signing.

Course outline

01Purpose of Contracts and Service Level Agreements
02Defining Scope and Responsibilities
03Writing Measurable Service Levels and Metrics
04Remedies, Penalties and Incentives
05Reporting, Review and Escalation Clauses
06Avoiding Ambiguous and Unenforceable Terms
07Aligning with Policy and Authority
08Pre Signature Review Checklist

Who should attend

This course is aimed at operations, procurement, vendor and contract managers, and business staff who draft or manage service level agreements.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Harare	2	US$1,100
24 to 25 Aug 2026	Kampala	2	US$1,100
31 Aug to 1 Sep 2026	Dar es Salaam	2	US$1,100
7 to 8 Sep 2026	Pretoria	2	R10,000
14 to 15 Sep 2026	Cape Town	2	R10,000
28 to 29 Sep 2026	Online	2	US$900
5 to 6 Oct 2026	Mozambique	2	US$1,100
12 to 13 Oct 2026	Cairo	2	US$1,100
19 to 20 Oct 2026	Accra	2	US$1,100
26 to 27 Oct 2026	Lusaka	2	US$1,100
2 to 3 Nov 2026	Kigali	2	US$1,100
9 to 10 Nov 2026	Nairobi	2	US$1,100
16 to 17 Nov 2026	Durban	2	R10,000
23 to 24 Nov 2026	Johannesburg	2	R10,000
7 to 8 Dec 2026	Mauritius	2	US$1,100
14 to 15 Dec 2026	Dubai	2	US$1,100
21 to 22 Dec 2026	Lagos	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Contract and Service Level Agreement Writing for Business Teams privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house