Consumer Protection Act Compliance for Retailers

Help retail, e-commerce and service businesses align pricing, advertising, warranties and returns practices with the Consumer Protection Act. Covers the cooling off period, unfair contract terms, product liability and handling National Consumer Commission complaints. Delegates work through real store policies, terms and conditions and promotional material to spot clauses that will not survive regulatory scrutiny.

What you will be able to do

Explain consumer rights protected under the Consumer Protection Act.
Identify unfair or prohibited terms in standard sale and service contracts.
Apply cooling off period and cancellation rules to real transactions.
Assess product liability exposure across the supply and retail chain.
Review advertising and promotional material for misleading claims.
Handle consumer complaints in line with National Consumer Commission expectations.

Course outline

01Consumer Protection Act Overview
02Unfair Contract Terms
03Cooling Off and Cancellation Rights
04Product Liability Exposure
05Advertising and Promotional Compliance
06Returns, Refunds and Warranties
07Handling Consumer Complaints
08National Consumer Commission Process

Who should attend

This course is designed for retail managers, e-commerce operators, customer service leads and legal or compliance staff in consumer facing businesses.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Mozambique	2	US$1,100
24 to 25 Aug 2026	Cairo	2	US$1,100
31 Aug to 1 Sep 2026	Accra	2	US$1,100
7 to 8 Sep 2026	Lusaka	2	US$1,100
14 to 15 Sep 2026	Kigali	2	US$1,100
21 to 22 Sep 2026	Nairobi	2	US$1,100
28 to 29 Sep 2026	Durban	2	R10,000
5 to 6 Oct 2026	Johannesburg	2	R10,000
19 to 20 Oct 2026	Mauritius	2	US$1,100
26 to 27 Oct 2026	Dubai	2	US$1,100
2 to 3 Nov 2026	Lagos	2	US$1,100
9 to 10 Nov 2026	Harare	2	US$1,100
16 to 17 Nov 2026	Kampala	2	US$1,100
23 to 24 Nov 2026	Dar es Salaam	2	US$1,100
30 Nov to 1 Dec 2026	Pretoria	2	R10,000
7 to 8 Dec 2026	Cape Town	2	R10,000
21 to 22 Dec 2026	Online	2	US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Consumer Protection Act Compliance for Retailers privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house