Conflict Resolution and Difficult Conversations for Managers

Unresolved conflict quietly erodes trust, productivity and morale in teams across South African workplaces, yet many managers avoid the difficult conversations needed to address it. This course builds practical skills for identifying the root causes of workplace conflict and holding direct, respectful conversations that resolve issues before they escalate into grievances or disciplinary matters.

What you will be able to do

Identify the underlying causes of common workplace conflicts before they escalate.
Prepare for a difficult conversation using a clear, structured approach.
Use active listening and neutral language to defuse tense discussions.
Mediate disputes between team members while remaining fair and impartial.
Address conflict linked to cultural, language or personality differences sensitively.
Know when to escalate a conflict to human resources or a formal process.

Course outline

01Understanding Sources of Workplace Conflict
02Preparing for a Difficult Conversation
03Active Listening and Defusing Tension
04Structuring the Conversation Itself
05Mediating Between Team Members
06Conflict Across Cultural and Language Lines
07Managing Your Own Emotional Reactions
08Knowing When to Escalate

Who should attend

This course is designed for line managers, supervisors and team leaders who regularly need to manage disagreements within their teams.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Johannesburg	2	R10,000
31 Aug to 1 Sep 2026	Mauritius	2	US$1,100
7 to 8 Sep 2026	Dubai	2	US$1,100
14 to 15 Sep 2026	Lagos	2	US$1,100
21 to 22 Sep 2026	Harare	2	US$1,100
28 to 29 Sep 2026	Kampala	2	US$1,100
5 to 6 Oct 2026	Dar es Salaam	2	US$1,100
12 to 13 Oct 2026	Pretoria	2	R10,000
19 to 20 Oct 2026	Cape Town	2	R10,000
2 to 3 Nov 2026	Online	2	US$900
9 to 10 Nov 2026	Mozambique	2	US$1,100
16 to 17 Nov 2026	Cairo	2	US$1,100
23 to 24 Nov 2026	Accra	2	US$1,100
30 Nov to 1 Dec 2026	Lusaka	2	US$1,100
7 to 8 Dec 2026	Kigali	2	US$1,100
14 to 15 Dec 2026	Nairobi	2	US$1,100
21 to 22 Dec 2026	Durban	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Conflict Resolution and Difficult Conversations for Managers privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house