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CCMA Case Preparation and Representation

When a matter reaches the CCMA, preparation is what separates a defensible outcome from a costly award. This programme takes delegates through conciliation and arbitration step by step, from assembling the bundle to leading and cross examining witnesses. All content is grounded in South African practice and equips HR to represent the employer with confidence.

What you will be able to do

  • Explain the CCMA process from referral through conciliation to arbitration.
  • Assemble a complete evidence bundle and witness list for a dispute.
  • Prepare witnesses and structure opening and closing statements.
  • Lead evidence and cross examine effectively during arbitration.
  • Anticipate common employee arguments and prepare rebuttals.
  • Assess the risks of settlement versus proceeding to an award.

Course outline

  1. 01The CCMA and dispute resolution landscape
  2. 02From referral to conciliation
  3. 03Building the evidence bundle
  4. 04Witness preparation and statements
  5. 05Leading evidence and cross examination
  6. 06Arbitration conduct and etiquette
  7. 07Settlement, awards and review
  8. 08Practical mock arbitration

Who should attend

HR practitioners, HR managers, employee relations officers and line managers who prepare for or represent the employer at CCMA and bargaining council matters.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Harare3US$1,500
24 to 26 Aug 2026Kampala3US$1,500
31 Aug to 2 Sep 2026Dar es Salaam3US$1,500
7 to 9 Sep 2026Pretoria3R13,000
14 to 16 Sep 2026Cape Town3R13,000
28 to 30 Sep 2026Online3US$900
5 to 7 Oct 2026Mozambique3US$1,500
12 to 14 Oct 2026Cairo3US$1,500
19 to 21 Oct 2026Accra3US$1,500
26 to 28 Oct 2026Lusaka3US$1,500
2 to 4 Nov 2026Kigali3US$1,500
9 to 11 Nov 2026Nairobi3US$1,500
16 to 18 Nov 2026Durban3R13,000
23 to 25 Nov 2026Johannesburg3R13,000
7 to 9 Dec 2026Mauritius3US$1,500
14 to 16 Dec 2026Dubai3US$1,500
21 to 23 Dec 2026Lagos3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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