Business Correspondence for Frontline and Administrative Staff

Frontline and administrative staff write letters, memos and routine correspondence that represent the organisation to clients, suppliers and colleagues every day. This practical course builds confidence in structuring straightforward business letters and memos, using appropriate tone, formatting South African business documents correctly, and avoiding common errors that undermine a professional image.

What you will be able to do

Structure standard business letters, memos and notices using accepted South African conventions.
Choose an appropriate tone for clients, suppliers, colleagues and regulatory correspondents.
Apply consistent formatting, layout and salutation conventions across routine business documents.
Identify and correct common grammar, punctuation and spelling errors before sending correspondence.
Adapt routine correspondence for different purposes, including requests, confirmations and complaints.
Proofread correspondence systematically to catch errors that damage a professional image.

Course outline

01Purpose of Business Correspondence
02Standard Letter and Memo Structures
03Tone for Different Correspondents
04Formatting South African Business Documents
05Common Grammar and Punctuation Errors
06Writing Requests and Confirmations
07Responding to Routine Complaints
08Proofreading Before Sending

Who should attend

This course is designed for receptionists, administrators, customer facing staff and junior office employees who produce routine business correspondence.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Mozambique	2	US$1,100
24 to 25 Aug 2026	Cairo	2	US$1,100
31 Aug to 1 Sep 2026	Accra	2	US$1,100
7 to 8 Sep 2026	Lusaka	2	US$1,100
14 to 15 Sep 2026	Kigali	2	US$1,100
21 to 22 Sep 2026	Nairobi	2	US$1,100
28 to 29 Sep 2026	Durban	2	R10,000
5 to 6 Oct 2026	Johannesburg	2	R10,000
19 to 20 Oct 2026	Mauritius	2	US$1,100
26 to 27 Oct 2026	Dubai	2	US$1,100
2 to 3 Nov 2026	Lagos	2	US$1,100
9 to 10 Nov 2026	Harare	2	US$1,100
16 to 17 Nov 2026	Kampala	2	US$1,100
23 to 24 Nov 2026	Dar es Salaam	2	US$1,100
30 Nov to 1 Dec 2026	Pretoria	2	R10,000
7 to 8 Dec 2026	Cape Town	2	R10,000
21 to 22 Dec 2026	Online	2	US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Business Correspondence for Frontline and Administrative Staff privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house