Building Trust and Credibility as a Leader

Trust is the currency that makes everything else a leader does possible, yet it is easily eroded and slow to rebuild. This course examines what causes people to trust or distrust their managers and gives participants concrete behaviours that earn credibility over time. It is grounded in African workplace realities where authority and relationship carry particular weight.

What you will be able to do

Explain the components that make a leader trustworthy in the eyes of a team.
Assess your own credibility gaps through honest self reflection and feedback.
Build trust through consistency between words and actions.
Repair trust after mistakes, broken promises or difficult decisions.
Extend appropriate trust to team members to grow their confidence.
Develop habits that sustain credibility over the long term.

Course outline

01What Trust Really Means at Work
02The Anatomy of Leader Credibility
03Consistency Between Words and Actions
04Trust and Authority in African Workplaces
05Repairing Broken Trust
06Extending Trust to Grow Others
07Trust in Difficult Decisions
08Sustaining Credibility Over Time

Who should attend

This course is designed for managers, supervisors and emerging leaders who want to strengthen the trust and respect they hold with their teams.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Mauritius	2	US$1,100
24 to 25 Aug 2026	Dubai	2	US$1,100
31 Aug to 1 Sep 2026	Lagos	2	US$1,100
7 to 8 Sep 2026	Harare	2	US$1,100
14 to 15 Sep 2026	Kampala	2	US$1,100
21 to 22 Sep 2026	Dar es Salaam	2	US$1,100
28 to 29 Sep 2026	Pretoria	2	R10,000
5 to 6 Oct 2026	Cape Town	2	R10,000
19 to 20 Oct 2026	Online	2	US$900
26 to 27 Oct 2026	Mozambique	2	US$1,100
2 to 3 Nov 2026	Cairo	2	US$1,100
9 to 10 Nov 2026	Accra	2	US$1,100
16 to 17 Nov 2026	Lusaka	2	US$1,100
23 to 24 Nov 2026	Kigali	2	US$1,100
30 Nov to 1 Dec 2026	Nairobi	2	US$1,100
7 to 8 Dec 2026	Durban	2	R10,000
14 to 15 Dec 2026	Johannesburg	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Building Trust and Credibility as a Leader privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house