Building a Skills Matrix for Operational and Shop Floor Teams

A skills matrix makes visible who can do what across a team, exposing single points of failure and guiding training and shift planning. This practical course shows HR and operational supervisors how to define competencies, assess proficiency and use the matrix to build a flexible, multi skilled workforce. Examples are drawn from manufacturing, warehousing and utility operations across Africa.

What you will be able to do

Define the critical skills and competencies for a team.
Set clear proficiency levels that supervisors can assess.
Build a skills matrix that is easy to read and maintain.
Identify skill gaps and single points of failure.
Use the matrix to plan training and cover shifts.
Keep the matrix current as people and processes change.

Course outline

01Purpose and benefits of a skills matrix
02Defining critical team competencies
03Setting proficiency levels
04Assessing individual proficiency fairly
05Building and displaying the matrix
06Spotting gaps and cover risks
07Linking the matrix to training plans
08Keeping the matrix live

Who should attend

Operational supervisors, team leaders, training coordinators and HR officers supporting frontline and production teams.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Kigali	2	US$1,100
24 to 25 Aug 2026	Nairobi	2	US$1,100
31 Aug to 1 Sep 2026	Durban	2	R10,000
7 to 8 Sep 2026	Johannesburg	2	R10,000
21 to 22 Sep 2026	Mauritius	2	US$1,100
28 to 29 Sep 2026	Dubai	2	US$1,100
5 to 6 Oct 2026	Lagos	2	US$1,100
12 to 13 Oct 2026	Harare	2	US$1,100
19 to 20 Oct 2026	Kampala	2	US$1,100
26 to 27 Oct 2026	Dar es Salaam	2	US$1,100
2 to 3 Nov 2026	Pretoria	2	R10,000
9 to 10 Nov 2026	Cape Town	2	R10,000
23 to 24 Nov 2026	Online	2	US$900
30 Nov to 1 Dec 2026	Mozambique	2	US$1,100
7 to 8 Dec 2026	Cairo	2	US$1,100
14 to 15 Dec 2026	Accra	2	US$1,100
21 to 22 Dec 2026	Lusaka	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Building a Skills Matrix for Operational and Shop Floor Teams privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house