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Assertiveness and Constructive Confrontation for Managers

Many managers swing between avoiding tough issues and reacting aggressively, and neither serves them well. This course develops assertiveness as a middle path that lets leaders address problems directly while preserving respect and relationships. Participants practise raising difficult matters, saying no, and holding their ground under pressure in ways that fit the collaborative style of many African workplaces.

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What you will be able to do

  • Distinguish assertive behaviour from passive and aggressive responses.
  • Raise difficult issues directly while maintaining respect.
  • Say no and set boundaries without damaging relationships.
  • Hold your position under pressure and pushback.
  • Confront underperformance and poor behaviour constructively.
  • Build the confidence to be consistently assertive as a leader.

Course outline

  1. 01Assertive, Passive and Aggressive Styles
  2. 02The Roots of Avoidance in Managers
  3. 03Raising Difficult Issues Directly
  4. 04Saying No and Setting Boundaries
  5. 05Holding Your Ground Under Pressure
  6. 06Constructive Confrontation of Problems
  7. 07Assertiveness Across Cultures
  8. 08Building Assertive Confidence

Who should attend

This course is designed for managers and team leaders who want to address issues more directly and confidently without becoming aggressive.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
1 to 2 Oct 2026Johannesburg2R10,000Closed
5 to 6 Oct 2026Cape Town2R10,000Closed
6 to 7 Oct 2026Durban2R10,000Closed
7 to 8 Oct 2026Pretoria2R10,000Closed
8 to 9 Oct 2026Windhoek2US$1,100Closed
12 to 13 Oct 2026Gaborone2US$1,100Register
13 to 14 Oct 2026Maseru2US$1,100Register
14 to 15 Oct 2026Mbabane2US$1,100Register
15 to 16 Oct 2026Lusaka2US$1,100Register
19 to 20 Oct 2026Harare2US$1,100Register
20 to 21 Oct 2026Lilongwe2US$1,100Register
21 to 22 Oct 2026Blantyre2US$1,100Register
22 to 23 Oct 2026Mozambique2US$1,100Register
26 to 27 Oct 2026Nairobi2US$1,100Register
27 to 28 Oct 2026Dar es Salaam2US$1,100Register
28 to 29 Oct 2026Kigali2US$1,100Register
29 to 30 Oct 2026Kampala2US$1,100Register
2 to 3 Nov 2026Accra2US$1,100Register
3 to 4 Nov 2026Lagos2US$1,100Register
4 to 5 Nov 2026Cairo2US$1,100Register
5 to 6 Nov 2026Mauritius2US$1,100Register
9 to 10 Nov 2026Dubai2US$1,100Register
10 to 11 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
12 to 16 Oct 2026
Venue
Dar es Salaam
5 day programme
FromR18,000
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