Assertive Communication and Influencing Skills for the Workplace
Many capable South African professionals struggle to voice a view, push back on an unreasonable request or influence colleagues without authority. This course builds practical assertive communication skills that hold the line between passive and aggressive, helping delegates state needs clearly, handle disagreement calmly and gain buy in from peers, managers and clients across our diverse workplaces.
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Recognise passive, aggressive and assertive communication styles and their effects.
Express opinions, needs and boundaries clearly and respectfully.
Apply techniques to say no and manage unreasonable requests professionally.
Use questioning and listening to understand and influence other people.
Handle disagreement and pushback without damaging working relationships.
Adapt an influencing approach to different personalities and cultural contexts.
Course outline
01Passive, Aggressive and Assertive Styles
02The Foundations of Assertive Behaviour
03Stating Needs and Setting Boundaries
04Saying No and Managing Requests
05Listening and Questioning to Influence
06Handling Disagreement and Pushback
07Influencing Without Authority
08Adapting to People and Cultural Context
Who should attend
This course suits team members, supervisors, technical specialists and anyone who needs to communicate with confidence and influence others without relying on formal authority.
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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