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The Art of Advanced Interpersonal Communication

This course deepens the everyday skills that shape strong working relationships. Delegates learn active listening, emotional awareness and the subtle signals that make communication effective.

What you will be able to do

  • Listen actively and understand fully
  • Read and use non verbal signals
  • Build rapport quickly and genuinely
  • Adapt style to different personalities
  • Manage emotion in tense exchanges
  • Communicate clearly under pressure

Course outline

  1. 01The foundations of effective communication
  2. 02Active and empathetic listening
  3. 03Reading body language and tone
  4. 04Building rapport and trust
  5. 05Understanding communication styles
  6. 06Managing emotion in conversation
  7. 07Assertiveness without aggression
  8. 08Giving and receiving feedback
  9. 09Communicating across differences
  10. 10Practising and sustaining the skills

Who should attend

Professionals at every level who rely on strong relationships, including team members, specialists and client facing staff.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Lagos3US$1,500
24 to 26 Aug 2026Harare3US$1,500
31 Aug to 2 Sep 2026Kampala3US$1,500
7 to 9 Sep 2026Dar es Salaam3US$1,500
14 to 16 Sep 2026Pretoria3R13,000
21 to 23 Sep 2026Cape Town3R13,000
5 to 7 Oct 2026Online3US$900
12 to 14 Oct 2026Mozambique3US$1,500
19 to 21 Oct 2026Cairo3US$1,500
26 to 28 Oct 2026Accra3US$1,500
2 to 4 Nov 2026Lusaka3US$1,500
9 to 11 Nov 2026Kigali3US$1,500
16 to 18 Nov 2026Nairobi3US$1,500
23 to 25 Nov 2026Durban3R13,000
30 Nov to 2 Dec 2026Johannesburg3R13,000
14 to 16 Dec 2026Mauritius3US$1,500
21 to 23 Dec 2026Dubai3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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