Running a store or branch means hitting sales targets while controlling shrinkage, staff rosters and stock, all in the same day. Floor management, merchandising, cash and stock control, and leading a shift team are treated as one connected job rather than separate topics, for retail, fuel and franchise operations.
Store and branch managers, assistant and trainee managers, floor and department supervisors, and area managers in retail chains, fuel forecourts, quick service restaurants and franchise networks.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Dar es Salaam | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Pretoria | 3 | R13,000 | |
| 31 Aug to 2 Sep 2026 | Cape Town | 3 | R13,000 | |
| 14 to 16 Sep 2026 | Online | 3 | US$900 | |
| 21 to 23 Sep 2026 | Mozambique | 3 | US$1,500 | |
| 28 to 30 Sep 2026 | Cairo | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Accra | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Lusaka | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Kigali | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Nairobi | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Durban | 3 | R13,000 | |
| 9 to 11 Nov 2026 | Johannesburg | 3 | R13,000 | |
| 23 to 25 Nov 2026 | Mauritius | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Dubai | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Lagos | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Harare | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Kampala | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems. This programme...
Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under...
Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app. Marketing teams work on...