Protocol, Etiquette and Official Hospitality

This course develops the knowledge and poise needed to host and attend official occasions with confidence. Delegates learn seating, precedence, introductions and the courtesies expected in formal and cross cultural settings.

What you will be able to do

Apply the rules of precedence and seating
Manage introductions and forms of address
Plan official functions with correct protocol
Show cultural sensitivity when hosting guests
Represent the organisation with polish and tact
Handle protocol errors gracefully when they occur

Course outline

01Foundations of protocol and precedence
02Forms of address and correct introductions
03Planning official visits and delegations
04Seating plans for meetings and dining
05Dress codes and personal presentation
06Cross cultural courtesy and awareness
07Gifts, toasts and ceremonial detail
08Managing arrivals, escorts and departures
09Recovering smoothly from protocol slips
10Building a protocol checklist for your organisation

Who should attend

Protocol officers, executive assistants, front office staff and liaison teams who host dignitaries, delegations and official visitors.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Durban	2	R10,000
24 to 25 Aug 2026	Johannesburg	2	R10,000
7 to 8 Sep 2026	Mauritius	2	US$1,100
14 to 15 Sep 2026	Dubai	2	US$1,100
21 to 22 Sep 2026	Lagos	2	US$1,100
28 to 29 Sep 2026	Harare	2	US$1,100
5 to 6 Oct 2026	Kampala	2	US$1,100
12 to 13 Oct 2026	Dar es Salaam	2	US$1,100
19 to 20 Oct 2026	Pretoria	2	R10,000
26 to 27 Oct 2026	Cape Town	2	R10,000
9 to 10 Nov 2026	Online	2	US$900
16 to 17 Nov 2026	Mozambique	2	US$1,100
23 to 24 Nov 2026	Cairo	2	US$1,100
30 Nov to 1 Dec 2026	Accra	2	US$1,100
7 to 8 Dec 2026	Lusaka	2	US$1,100
14 to 15 Dec 2026	Kigali	2	US$1,100
21 to 22 Dec 2026	Nairobi	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Protocol, Etiquette and Official Hospitality privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house