Skip to content

Professional Business Writing and Confident Speaking

This programme builds the twin skills of clear written communication and assured spoken delivery. Delegates learn to structure documents that get read and to speak with authority in meetings, briefings and presentations.

What you will be able to do

  • Write concise emails, letters and short reports that hold attention
  • Structure ideas logically before drafting any document
  • Adapt tone and register for different professional audiences
  • Deliver spoken updates with clarity and composure
  • Reduce jargon and wordiness in everyday correspondence
  • Handle questions and interruptions while keeping the thread

Course outline

  1. 01Planning a document before you write a single line
  2. 02The building blocks of clear sentences and paragraphs
  3. 03Writing emails that get quick, useful replies
  4. 04Structuring short reports and summaries
  5. 05Editing your own work for brevity and impact
  6. 06Preparing for a spoken briefing or update
  7. 07Voice, pace and body language that build trust
  8. 08Fielding questions without losing your point
  9. 09Speaking to senior audiences with confidence
  10. 10Personal action plan for daily communication

Who should attend

Officers, coordinators, supervisors and technical staff who write and speak regularly at work and want their message to land the first time.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Pretoria3R13,000
24 to 26 Aug 2026Cape Town3R13,000
7 to 9 Sep 2026Online3US$900
14 to 16 Sep 2026Mozambique3US$1,500
21 to 23 Sep 2026Cairo3US$1,500
28 to 30 Sep 2026Accra3US$1,500
5 to 7 Oct 2026Lusaka3US$1,500
12 to 14 Oct 2026Kigali3US$1,500
19 to 21 Oct 2026Nairobi3US$1,500
26 to 28 Oct 2026Durban3R13,000
2 to 4 Nov 2026Johannesburg3R13,000
16 to 18 Nov 2026Mauritius3US$1,500
23 to 25 Nov 2026Dubai3US$1,500
30 Nov to 2 Dec 2026Lagos3US$1,500
7 to 9 Dec 2026Harare3US$1,500
14 to 16 Dec 2026Kampala3US$1,500
21 to 23 Dec 2026Dar es Salaam3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Sales, Marketing and Customer Service

Sales, Marketing and Customer Service

Consultative Selling and Key Account Growth

Move your sales team beyond product pitching into structured, needs led conversations that uncover real business problems. This programme...

Next session
31 Aug to 4 Sep 2026
Venue
Nairobi
5 day programme
FromUS$900
Sales, Marketing and Customer Service

Customer Experience and Service Recovery Excellence

Customers judge an organisation most harshly at the moment something goes wrong. Teams learn to design service journeys that hold up under...

Next session
31 Aug to 4 Sep 2026
Venue
Accra
5 day programme
FromUS$900
Sales, Marketing and Customer ServiceNew

Digital Marketing and WhatsApp Led Customer Engagement

Most South African customers meet a brand on a phone, on a data budget, and increasingly inside a messaging app. Marketing teams work on...

Next session
31 Aug to 2 Sep 2026
Venue
Online
3 day programme
FromUS$900
See all Sales, Marketing and Customer Service courses