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Outbound Telesales and Appointment Setting

Outbound calling remains one of the most cost effective ways to open new business across African markets, yet many teams rush the call and burn good leads. This programme builds the discipline of researching prospects, opening confidently, qualifying quickly and booking quality appointments or sales. Participants practise call structures and objection responses on realistic local scenarios.

What you will be able to do

  • Prepare call lists and research prospects before dialling.
  • Open outbound calls in a way that earns the first minute.
  • Qualify prospects quickly using structured questions.
  • Book firm appointments and confirm attendance to reduce no shows.
  • Handle gatekeepers and common objections with confidence.
  • Track call activity and conversion to improve daily performance.

Course outline

  1. 01The role of outbound calling in the sales pipeline
  2. 02List preparation and prospect research
  3. 03Call openings that earn attention
  4. 04Qualifying questions and needs discovery
  5. 05Getting past gatekeepers
  6. 06Booking and confirming appointments
  7. 07Objection handling on the phone
  8. 08Activity tracking and self management

Who should attend

Telesales agents, appointment setters, inside sales representatives and team leaders running outbound calling campaigns.

Dates, venues and fees

DatesVenueDaysFeeCalendar
24 to 25 Aug 2026Online2US$900
31 Aug to 1 Sep 2026Mozambique2US$1,100
7 to 8 Sep 2026Cairo2US$1,100
14 to 15 Sep 2026Accra2US$1,100
21 to 22 Sep 2026Lusaka2US$1,100
28 to 29 Sep 2026Kigali2US$1,100
5 to 6 Oct 2026Nairobi2US$1,100
12 to 13 Oct 2026Durban2R10,000
19 to 20 Oct 2026Johannesburg2R10,000
2 to 3 Nov 2026Mauritius2US$1,100
9 to 10 Nov 2026Dubai2US$1,100
16 to 17 Nov 2026Lagos2US$1,100
23 to 24 Nov 2026Harare2US$1,100
30 Nov to 1 Dec 2026Kampala2US$1,100
7 to 8 Dec 2026Dar es Salaam2US$1,100
14 to 15 Dec 2026Pretoria2R10,000
21 to 22 Dec 2026Cape Town2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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