This course builds the skills to resolve conflicts fairly and keep relationships intact. Delegates learn structured approaches to defuse tension, mediate between parties and reach durable agreements.
Managers, supervisors, human resource staff, service leaders and anyone who must resolve disputes with customers, suppliers or colleagues.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Harare | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Kampala | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Dar es Salaam | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Pretoria | 3 | R13,000 | |
| 14 to 16 Sep 2026 | Cape Town | 3 | R13,000 | |
| 28 to 30 Sep 2026 | Online | 3 | US$900 | |
| 5 to 7 Oct 2026 | Mozambique | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Cairo | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Accra | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Lusaka | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Kigali | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Nairobi | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Durban | 3 | R13,000 | |
| 23 to 25 Nov 2026 | Johannesburg | 3 | R13,000 | |
| 7 to 9 Dec 2026 | Mauritius | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Dubai | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Lagos | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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