Organisations often improve individual touchpoints while the overall customer experience remains disjointed and frustrating. This programme teaches teams to map the full journey a customer takes across marketing, sales, service and delivery, identify the moments that matter most, and redesign those moments to reduce effort and build loyalty in African market conditions.
Customer experience managers, marketing and service professionals and process owners who want to improve how customers experience the organisation across every touchpoint.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Kampala | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Dar es Salaam | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Pretoria | 3 | R13,000 | |
| 7 to 9 Sep 2026 | Cape Town | 3 | R13,000 | |
| 21 to 23 Sep 2026 | Online | 3 | US$900 | |
| 28 to 30 Sep 2026 | Mozambique | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Cairo | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Accra | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Lusaka | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Kigali | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Nairobi | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Durban | 3 | R13,000 | |
| 16 to 18 Nov 2026 | Johannesburg | 3 | R13,000 | |
| 30 Nov to 2 Dec 2026 | Mauritius | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Dubai | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Lagos | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Harare | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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