This programme gives teams a structured way to design and improve the experiences customers have with an organisation. Delegates learn to understand expectations, close service gaps and build loyalty.
Service managers, customer experience officers, operations leads and frontline supervisors responsible for how customers are treated.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Johannesburg | 3 | R13,000 | |
| 31 Aug to 2 Sep 2026 | Mauritius | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Dubai | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Lagos | 3 | US$1,500 | |
| 21 to 23 Sep 2026 | Harare | 3 | US$1,500 | |
| 28 to 30 Sep 2026 | Kampala | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Dar es Salaam | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Pretoria | 3 | R13,000 | |
| 19 to 21 Oct 2026 | Cape Town | 3 | R13,000 | |
| 2 to 4 Nov 2026 | Online | 3 | US$900 | |
| 9 to 11 Nov 2026 | Mozambique | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Cairo | 3 | US$1,500 | |
| 23 to 25 Nov 2026 | Accra | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Lusaka | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Kigali | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Nairobi | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Durban | 3 | R13,000 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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