Cross Selling and Upselling for Branch Teams

Frontline staff in banks, retailers and service counters meet customers every day yet often miss the chance to offer something more that genuinely helps. This programme builds the confidence and skill to spot cross sell and upsell opportunities, make relevant suggestions and grow basket size without pressuring customers. It suits high traffic African branch and counter environments.

What you will be able to do

Recognise genuine cross sell and upsell opportunities in daily service.
Ask questions that uncover further customer needs.
Make relevant product suggestions that add real value.
Overcome hesitation and objections respectfully.
Balance selling with service so customers feel helped, not pushed.
Track additional sales and set personal improvement goals.

Course outline

01The difference between pushing and helping
02Spotting cross sell and upsell moments
03Needs based questioning
04Making relevant suggestions
05Handling hesitation and objections
06Balancing service and sales
07Product knowledge for confident offers
08Tracking results and setting goals

Who should attend

Branch and counter staff, tellers, retail sales assistants, customer service representatives and their team leaders.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Durban	2	R10,000
24 to 25 Aug 2026	Johannesburg	2	R10,000
7 to 8 Sep 2026	Mauritius	2	US$1,100
14 to 15 Sep 2026	Dubai	2	US$1,100
21 to 22 Sep 2026	Lagos	2	US$1,100
28 to 29 Sep 2026	Harare	2	US$1,100
5 to 6 Oct 2026	Kampala	2	US$1,100
12 to 13 Oct 2026	Dar es Salaam	2	US$1,100
19 to 20 Oct 2026	Pretoria	2	R10,000
26 to 27 Oct 2026	Cape Town	2	R10,000
9 to 10 Nov 2026	Online	2	US$900
16 to 17 Nov 2026	Mozambique	2	US$1,100
23 to 24 Nov 2026	Cairo	2	US$1,100
30 Nov to 1 Dec 2026	Accra	2	US$1,100
7 to 8 Dec 2026	Lusaka	2	US$1,100
14 to 15 Dec 2026	Kigali	2	US$1,100
21 to 22 Dec 2026	Nairobi	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Cross Selling and Upselling for Branch Teams privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house