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Credit Control and Debtors Management

Slow paying customers and rising bad debt are a persistent drain on South African businesses, particularly small and medium enterprises with limited cash buffers. This course equips credit and finance staff with practical techniques for assessing customer risk, setting credit terms, managing collections professionally and reducing days sales outstanding, without damaging valuable customer relationships in competitive local markets.

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Register for this course

What you will be able to do

  • Assess the creditworthiness of new and existing customers before extending terms.
  • Set credit limits and payment terms appropriate to customer risk profiles.
  • Apply structured follow up processes to overdue accounts.
  • Negotiate payment arrangements that balance recovery with customer retention.
  • Calculate and interpret days sales outstanding and ageing analysis.
  • Escalate problem accounts appropriately, including legal and handover processes.

Course outline

  1. 01Principles of Credit Risk Assessment
  2. 02Setting Credit Limits and Terms
  3. 03Debtors Ageing and DSO Analysis
  4. 04Collections Communication and Escalation
  5. 05Negotiating Payment Arrangements
  6. 06Handling Disputes and Deductions
  7. 07Legal Recovery and Handover Processes
  8. 08Building a Credit Control Policy

Who should attend

Credit controllers, debtors clerks, financial managers and sales staff involved in customer payment terms.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
19 to 20 Oct 2026Johannesburg2R10,000Register
20 to 21 Oct 2026Cape Town2R10,000Register
21 to 22 Oct 2026Durban2R10,000Register
22 to 23 Oct 2026Pretoria2R10,000Register
26 to 27 Oct 2026Windhoek2US$1,100Register
27 to 28 Oct 2026Gaborone2US$1,100Register
28 to 29 Oct 2026Maseru2US$1,100Register
29 to 30 Oct 2026Mbabane2US$1,100Register
2 to 3 Nov 2026Lusaka2US$1,100Register
3 to 4 Nov 2026Harare2US$1,100Register
4 to 5 Nov 2026Lilongwe2US$1,100Register
5 to 6 Nov 2026Blantyre2US$1,100Register
9 to 10 Nov 2026Mozambique2US$1,100Register
10 to 11 Nov 2026Nairobi2US$1,100Register
11 to 12 Nov 2026Dar es Salaam2US$1,100Register
12 to 13 Nov 2026Kigali2US$1,100Register
16 to 17 Nov 2026Kampala2US$1,100Register
17 to 18 Nov 2026Accra2US$1,100Register
18 to 19 Nov 2026Lagos2US$1,100Register
19 to 20 Nov 2026Cairo2US$1,100Register
23 to 24 Nov 2026Mauritius2US$1,100Register
24 to 25 Nov 2026Dubai2US$1,100Register
25 to 26 Nov 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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