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Contract Performance, SLAs and Vendor Governance

Signing the contract is where the work begins, yet many African organisations file the agreement and never actively manage delivery against it. This course builds the discipline of contract performance management, from setting meaningful service levels to running governance meetings that hold suppliers to account. Delegates learn to catch underperformance early and to structure remedies that fix problems rather than just penalise.

What you will be able to do

  • Set service levels and key performance indicators that reflect real business needs.
  • Establish a contract governance structure with clear roles and meeting cadence.
  • Track performance against SLAs and manage service credits and remedies.
  • Run effective supplier review meetings and escalation processes.
  • Manage variations, change requests and scope creep during the term.
  • Capture performance evidence to inform renewal and future sourcing.

Course outline

  1. 01From Award to Active Contract Management
  2. 02Designing Meaningful Service Levels and KPIs
  3. 03Contract Governance Structures and Meetings
  4. 04Managing Service Credits, Remedies and Escalation
  5. 05Handling Variations and Scope Changes
  6. 06Performance Records and Renewal Readiness

Who should attend

This course is designed for contract managers, procurement officers and operational managers responsible for overseeing supplier delivery after contract award.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Dubai3US$1,500
24 to 26 Aug 2026Lagos3US$1,500
31 Aug to 2 Sep 2026Harare3US$1,500
7 to 9 Sep 2026Kampala3US$1,500
14 to 16 Sep 2026Dar es Salaam3US$1,500
21 to 23 Sep 2026Pretoria3R13,000
28 to 30 Sep 2026Cape Town3R13,000
12 to 14 Oct 2026Online3US$900
19 to 21 Oct 2026Mozambique3US$1,500
26 to 28 Oct 2026Cairo3US$1,500
2 to 4 Nov 2026Accra3US$1,500
9 to 11 Nov 2026Lusaka3US$1,500
16 to 18 Nov 2026Kigali3US$1,500
23 to 25 Nov 2026Nairobi3US$1,500
30 Nov to 2 Dec 2026Durban3R13,000
7 to 9 Dec 2026Johannesburg3R13,000
21 to 23 Dec 2026Mauritius3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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