This course helps teams keep valuable clients and grow the relationship over time. Delegates learn to build loyalty, spot risk early and expand accounts through trust and service.
Account managers, relationship managers, sales staff and service leaders responsible for keeping and growing client relationships.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Online | 3 | US$900 | |
| 24 to 26 Aug 2026 | Mozambique | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Cairo | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Accra | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Lusaka | 3 | US$1,500 | |
| 21 to 23 Sep 2026 | Kigali | 3 | US$1,500 | |
| 28 to 30 Sep 2026 | Nairobi | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Durban | 3 | R13,000 | |
| 12 to 14 Oct 2026 | Johannesburg | 3 | R13,000 | |
| 26 to 28 Oct 2026 | Mauritius | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Dubai | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Lagos | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Harare | 3 | US$1,500 | |
| 23 to 25 Nov 2026 | Kampala | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Dar es Salaam | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Pretoria | 3 | R13,000 | |
| 14 to 16 Dec 2026 | Cape Town | 3 | R13,000 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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