Customers expect fast, personal and consistent service across every channel. Intelligent tools help service teams meet those expectations while managing volume and cost. This course shows how to blend automation with the human touch that builds loyalty.
Customer service managers, contact centre leaders and experience professionals seeking to raise service standards with intelligent tools.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Accra | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Lusaka | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Kigali | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Nairobi | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Durban | 3 | R13,000 | |
| 21 to 23 Sep 2026 | Johannesburg | 3 | R13,000 | |
| 5 to 7 Oct 2026 | Mauritius | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Dubai | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Lagos | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Harare | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Kampala | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Dar es Salaam | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Pretoria | 3 | R13,000 | |
| 23 to 25 Nov 2026 | Cape Town | 3 | R13,000 | |
| 7 to 9 Dec 2026 | Online | 3 | US$900 | |
| 14 to 16 Dec 2026 | Mozambique | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Cairo | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Warehousing and logistics operations across Africa are under pressure to move faster while controlling costs. This course shows supply...
Better decisions drive stronger performance, and artificial intelligence now gives managers powerful tools to reduce guesswork. This course...
As organisations adopt artificial intelligence, the need for clear governance and accountability grows sharply. This course equips...